Shipping policy
Last updated: September 20, 2026
At Mushio, we prioritize fast, reliable delivery to ensure your fresh Nordic mushroom tinctures arrive quickly and safely.
Shipping Destinations & Delivery Times
We currently ship to all countries within the European Union and the United Kingdom.
- Carrier: FedEx Express Courier
- Estimated Delivery Time: 2–4 business days after dispatch
Order Processing
- All orders are processed and prepared for shipment within 1–2 business days.
- Shipments are dispatched directly from our facility in Estonia during standard operating hours (Monday–Friday, 9:00 AM – 5:00 PM EET).
- Orders placed on weekends or bank holidays will be processed on the following business day.
Shipping Rates
| Order Total | Shipping Rate |
|---|---|
| Orders under €50 | €9.95 (Standard Rate) |
| Orders €50 and over | FREE SHIPPING |
Order Tracking
Once your order has been dispatched, you will receive an automated shipping confirmation email containing your FedEx tracking link. This allows you to monitor your package's delivery status in real time.
Customs, Duties & Taxes
All orders shipped within the European Union and the United Kingdom are exempt from additional import customs duties or import taxes. The total amount shown at checkout is final.
Damaged or Lost Packages
We want your products to reach you in flawless condition. If your package arrives damaged or appears lost in transit:
- Contact us immediately at hello@trymushio.com with your order number.
- If damaged, please attach a photo of the package and item.
- We will open an expedited investigation with FedEx and immediately arrange a replacement or refund for you.
Contact Us
If you have any questions regarding your shipment or delivery status, please contact our support team at hello@trymushio.com.