Refund policy
Refund & Return Policy
At Mushio, we want you to be completely satisfied with your order. If you need to return an item, we are here to help make the process as seamless as possible.
30-Day Return Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unopened, in its original packaging, and in the same condition you received it.
- You will need your order number, receipt, or proof of purchase.
How to Start a Return
- Contact our support team at hello@trymushio.com with your order details and reason for the return.
- Once your return is accepted, we will send you a return shipping label along with instructions on where to send your package.
- Send the package to our designated warehouse address (provided via email).
Please note: Items sent back to us without first requesting a return will not be accepted.
Damages, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at hello@trymushio.com so we can evaluate the issue and send a replacement or issue a full refund right away.
Non-Returnable Items & Exceptions
Due to safety and hygiene standards for consumable goods, certain items cannot be returned:
- Opened or used supplement bottles and tinctures.
- Perishable goods, customized or personalized items, and gift cards.
- Sale or clearance items.
If you have questions about your specific item, please reach out to us before sending it back.
Exchanges
The fastest way to exchange an item is to follow the standard return process for your current order. Once approved, you can place a new order for the desired item.
European Union 14-Day Right of Withdrawal
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. Items must still be unopened, unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned package, we will notify you via email regarding the approval status of your refund.
If approved:
- Your refund will be automatically processed back to your original payment method within 10 business days.
- Depending on your bank or credit card provider, it may take an additional few days for the funds to post to your account.
If more than 15 business days have passed since your